For the Most Sensitive Matters
AlwaysOnline keeps your client data safe with world-class security and data privacy measures.
Enterprise-Grade Protection
Purpose-Built Security
AlwaysOnline's in-house security team spans infrastructure, product, and operations, delivering 24/7 monitoring alongside enterprise-grade controls, including SAML SSO, audit logs, IP allow-listing, and data lifecycle management.
Data Sovereignty and Control
With AlwaysOnline, you retain full control over your data. Decide which data to upload, set retention policies, delete data anytime, and keep everything in-region—EU or Switzerland, US, or Australia.
No Model Training
AlwaysOnline contractually guarantees through our Platform Agreement that your data stays yours. We don’t use inputs, outputs, or uploaded documents to train underlying models.
Ethical Walls Enforcement
AlwaysOnline syncs and enforces your organization's existing access control policies, blocking restricted users from accessing or sharing sensitive content across AlwaysOnline. AlwaysOnline ensures that your workspace permissions remain the system of record.
Enforceable Commitments
AlwaysOnline’s Security Addendum includes binding terms on data protection, data access, incident response SLAs, and other controls aligned with SOC 2, ISO, GDPR and other standards. Our commitments are auditable, enforceable, and built to exceed standard vendor terms.
Independently Tested
AlwaysOnline partners with top-tier security firms to perform in-depth audits and penetration testing. This offers external validation that AlwaysOnline meets the highest standards of resilience.
Enterprise-grade security and controls
AlwaysOnline is built on a non-negotiable principle: protecting the security and confidentiality of our customers' data. We've designed our platform from the ground up to safeguard the most sensitive information.
View Privacy Policy
Security is Fundamental to Everything We Do
We’ve built a comprehensive system that protects data at every level—from robust user authentication to vigilant network monitoring. Our approach combines cutting-edge technology with rigorous protocols, ensuring that information remains secure in an ever-changing digital landscape. We constantly test and improve our defenses, staying ahead of potential threats to maintain the trust our clients place in us.
View Privacy PolicyAlwaysOnline defines “customer data” as documents uploaded into the application by customers of AlwaysOnline. This does not include queries or responses. We define “customer content” as queries provided by a user to AlwaysOnline and corresponding responses from AlwaysOnline. This does not include the raw uploaded documents, but model responses may be derived from uploaded documents. While these are separate terms defined in AlwaysOnline’s legal contracts and service agreements, in most cases we talk about customer data and content together.